Front Desk Coordinator - Full Time

RestorixHealth ® • Novi, MI

2d

About The Position

RestorixHealth is seeking a customer service-driven Front Desk Medical Coordinator for its wound care facilities. The role supports patient access and clinic operations by scheduling appointments, verifying insurance benefits, obtaining preauthorization, entering charges, and reconciling daily patient schedules and accounts. The position involves using hospital software and systems as well as RestorixHealth’s EMR system, and working with wound center personnel and billing or finance departments. The company provides ongoing training, coaching, and mentorship. The role offers a Monday–Friday schedule with no weekends.

Requirements

• High school diploma or equivalent.
• Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
• Exceptional customer service skills and the ability to promote a positive environment.
• Ability to maintain confidentiality in accordance with HIPAA regulations.

Nice To Haves

• Experience in a front desk role in a hospital outpatient or medical practice setting is preferred.
• Previous experience in medical coding, billing, and/or precertification is associated with success in this role.

Responsibilities

• Schedule HBO therapy or wound care visits using hospital software and systems and RestorixHealth’s EMR system.
• Book appointments appropriately based on time, staffing, equipment, and supplies.
• Confirm registration information with patients or their responsible parties.
• Verify insurance benefits and obtain preauthorization for wound care procedures.
• Receive patient visit charge information from wound center personnel and provide it to billing or finance departments, or enter it into hospital charge-entry systems in accordance with hospital policies and acceptable standards.
• Perform daily patient schedule and charge-entry reconciliations and account for outstanding superbills.
• Ensure patient satisfaction and provide professional support to patients and staff.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer match.
• Flexible Spending Accounts, including General Purpose, Limited Purpose, and Dependent Care.
• Employer-paid basic life insurance, AD&D, and short-term disability.
• Voluntary buy-up life insurance for employees, spouses, and children; short-term disability; and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Employee Assistance Program.
• Pet care discount program.
• Generous paid time off and paid holidays.
• 401(k) retirement plan with employer match.
• Internal ongoing educational and training opportunities.
• Competitive compensation.
• Continuous coaching and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED