Front Desk Coordinator - Full Time

RestorixHealth • South Lyon, MI

1d

About The Position

RestorixHealth is seeking a customer service-driven Front Desk Medical Coordinator for its wound care facilities. The role supports patient access and daily clinic operations by scheduling patients, verifying insurance, obtaining preauthorization, entering charges, and reconciling daily schedules and accounts. The position involves using hospital software and systems as well as RestorixHealth’s EMR. The successful candidate is tech-savvy, self-motivated, able to work independently and as part of a team, and committed to providing a positive patient experience. Ongoing training and opportunities for career development are available.

Requirements

• High school diploma or equivalent.
• Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
• Exceptional customer service skills and the ability to promote a positive environment.
• Ability to maintain confidentiality in accordance with HIPAA regulations.

Nice To Haves

• Experience in a front desk role in a hospital outpatient or medical practice setting.
• Previous experience in medical coding, billing, and/or pre-certification.

Responsibilities

• Schedule hyperbaric oxygen therapy (HBO) or wound care visits using hospital software and systems and RestorixHealth’s EMR.
• Book appointments appropriately based on time, staffing, equipment, and supplies.
• Confirm registration information with patients or their responsible parties.
• Verify insurance benefits and obtain preauthorization for wound care procedures.
• Receive patient-visit charge information from wound center personnel and provide it to the appropriate billing or finance departments, or enter it directly into hospital charge-entry systems in accordance with hospital policies and acceptable standards.
• Perform daily patient schedule and charge-entry reconciliations and account for outstanding superbills.
• Ensure patient satisfaction and provide professional support to patients and staff.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer match.
• Flexible Spending Accounts, including General Purpose, Limited Purpose, and Dependent Care.
• Employer-paid basic life insurance, AD&D, and short-term disability.
• Voluntary buy-up life insurance for the employee, spouse, and children; voluntary short-term and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Employee Assistance Program.
• Pet Care Discount Program.
• Generous paid time off and paid holidays.
• 401(k) retirement plan with employer match.
• Ongoing educational and training opportunities.
• Competitive compensation.
• Continuous coaching and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED