Full Time Front Desk Coordinator

St. Luke's University Health Network • Stroudsburg, PA

1d

About The Position

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions within the Physical Therapy Department. Responsibilities include answering phones, patient registration and scheduling, insurance verification and authorization, word processing, filing, and general office duties. The role supports the department’s scheduling and recordkeeping needs while communicating effectively with patients, families, managers, and staff.

Requirements

• High school graduate or equivalent.
• Excellent oral and written communication skills to relate effectively with managers, patients, families, and staff at various levels.
• Demonstrated competency in obtaining and interpreting information according to patients’ needs, knowledge of growth and development, and understanding of the range of treatment needed by patients served.
• Word processing experience, including mastery of Microsoft Office (Word, Excel, and Access).
• Experience with other PC software, such as statistical databases and presentation software.
• Three years of related office experience.

Nice To Haves

• Related office experience in a medical setting is preferred.
• Previous rehabilitation experience is preferred.

Responsibilities

• Answer telephone calls promptly and assist callers or direct them to the appropriate person or department.
• Receive and update patient information.
• Maintain files in the appropriate order and maintain accurate patient records and a record-filing system.
• Complete patient registration accurately in the current computer system.
• Verify patient insurance benefits.
• Process pre-certifications and authorizations according to the requirements of patients’ insurance companies.
• Schedule appointments based on patient needs and efficient clinic use.
• Confirm appointments and maintain a full department schedule.
• Communicate scheduling problems to the Department Manager.
• Receive cash, checks, and credit card payments and prepare receipts.
• Distribute mail to clinical staff.
• Process requests for release of information according to Medical Record Department policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED