Front Desk Coordinator - Full Time
About The Position
RestorixHealth is seeking a customer service-driven Front Desk Medical Coordinator for its wound care facilities. The role handles patient scheduling, precertification, insurance verification, charge entry, and daily reconciliations. The position involves coordinating wound care and HBO therapy visits using hospital systems and RestorixHealth’s EMR, confirming registration information, supporting patients and staff, and maintaining accurate charge records. Ongoing training, coaching, and mentorship are provided. RestorixHealth describes itself as a provider of comprehensive wound healing and Amputation Prevention Center facilities and encourages employees to develop their careers within the organization.
Requirements
- High school diploma or equivalent.
- Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
- Exceptional customer service skills and the ability to promote a positive environment.
- Ability to maintain confidentiality in accordance with HIPAA regulations.
Nice To Haves
- Experience in a front desk role in a hospital outpatient or medical practice setting is preferred.
- Previous experience in medical coding, billing, and/or precertification is associated with success in the role.
Responsibilities
- Schedule HBO Therapy or wound care visits using hospital software and systems as well as RestorixHealth’s EMR system.
- Book appointments appropriately based on time, staffing, equipment, and supplies.
- Confirm registration information with the patient and/or responsible party.
- Verify insurance benefits and obtain preauthorization for wound care procedures.
- Obtain patient visit charge information from wound center personnel and provide it to the relevant billing or finance departments, or enter it directly into hospital charge entry systems in accordance with hospital policies and acceptable standards.
- Perform daily patient schedule and charge-entry reconciliations and account for outstanding superbills.
- Ensure patient satisfaction and provide professional support to patients and staff.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account with employer match.
- Flexible Spending Accounts for general purpose, limited purpose, and dependent care.
- Employer-paid basic life insurance, AD&D, and short-term disability.
- Voluntary buy-up life insurance for employees, spouses, and children; voluntary short-term and long-term disability.
- Voluntary accident, critical illness, and hospital indemnity plans.
- Employee Assistance Program.
- Pet Care Discount Program.
- Generous paid time off and paid holidays.
- 401(k) retirement plan with employer match.
- Internal ongoing educational and training opportunities.
- Competitive compensation.
- Continuous coaching and mentorship.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
