Full Time Front Desk Coordinator

St. Luke's University Health Network • Orwigsburg, PA

1d

About The Position

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions for the Physical Therapy Department. Duties include answering phones, patient registration and scheduling, insurance verification and authorizations, word processing, filing, and general office work. The role supports patients, families, managers, and staff and helps maintain an efficient clinic schedule and accurate patient records.

Requirements

• High school graduation or equivalent.
• Excellent oral and written communication skills to relate effectively with managers, patients, families, and staff at various levels.
• Demonstrated competency, as appropriate to the ages of patients served, in obtaining and interpreting information about patients’ needs, knowledge of growth and development, and understanding the range of treatment needed.
• Word processing experience, including mastery of Microsoft Word, Excel, and Access.
• Experience with other PC software, such as statistical database and presentation software.
• Three years of related office experience.
• Ability to meet the listed physical and sensory requirements, including sitting and standing for extended periods; frequent fingering, handling, firm grasping, twisting, turning, lifting, carrying, pulling objects up to 50 pounds, stooping, bending, crouching, reaching above shoulder level, and vision and hearing sufficient for normal conversation and telephone use.

Nice To Haves

• Related office experience in a medical setting is preferred.
• Previous rehabilitation experience is preferred.

Responsibilities

• Answer telephone calls promptly and assist callers or direct them to the appropriate person or department.
• Receive and update patient information.
• Maintain files in the appropriate order and maintain accurate patient records and filing systems.
• Complete patient registration accurately in the current computer system.
• Verify patient insurance benefits.
• Process pre-certifications and authorizations according to insurance company requirements.
• Schedule appointments based on patient needs and efficient use of clinic time.
• Confirm appointments and maintain a full department schedule.
• Communicate scheduling problems to the Department Manager.
• Receive cash, checks, and credit card payments and prepare receipts.
• Distribute mail to clinical staff.
• Process requests for release of information according to Medical Record Department policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED