Full Time Front Desk Coordinator

St. Luke’s University Health Network•Quakertown, PA

About The Position

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions for the Physical Therapy Department. Duties include answering phones, registering and scheduling patients, verifying insurance benefits and authorizations, word processing, filing, and general office work. The role also maintains patient records, supports an efficient clinic schedule, handles payments, distributes mail, and processes requests for release of information in accordance with Medical Record Department policies.

Requirements

High school graduate or equivalent.
Excellent oral and written communication skills to relate effectively with managers, patients, families, and staff at various levels.
Word processing experience, including mastery of MS Office (Word, Excel, and Access).
Experience with other PC software, such as statistical databases and presentation software.
Three years of related office experience.
Ability to demonstrate competency appropriate to the ages of patients served, including obtaining and interpreting information about patient needs, knowledge of growth and development, and understanding the range of treatment needed by these patients.

Nice To Haves

Office experience in a medical setting is preferred.
Previous rehabilitation experience.

Responsibilities

Answer telephone calls promptly and assist callers or direct them to the appropriate person or department.
Receive and update patient information.
Maintain files in the appropriate order and maintain accurate patient records and filing systems.
Complete patient registration accurately in the current computer system.
Verify patient insurance benefits.
Process pre-certifications and authorizations according to the requirements of patients’ insurance companies.
Schedule appointments based on patient needs and efficient use of clinic time.
Confirm appointments and maintain a full department schedule.
Communicate scheduling problems to the Department Manager.
Receive cash, checks, and credit card payments and prepare receipts.
Distribute mail to clinical staff.
Process requests for release of information according to Medical Record Department policies.