Front Desk Coordinator - Full Time

RestorixHealth • New Brunswick, NJ

7d

About The Position

RestorixHealth is seeking a customer-service-driven Front Desk Medical Coordinator for its wound care facilities. The role supports patient access and clinic operations by scheduling appointments, verifying insurance benefits, obtaining preauthorizations, entering charges, and reconciling daily patient schedules. The coordinator works with hospital software and systems as well as RestorixHealth’s electronic medical record system, and provides professional support to patients and staff. Ongoing training, coaching, and mentorship are provided. The schedule is Monday through Friday, with no weekends.

Requirements

• High school diploma or equivalent.
• Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
• Exceptional customer service skills and the ability to promote a positive environment.
• Ability to maintain confidentiality in accordance with HIPAA regulations.

Nice To Haves

• Experience in a front desk role in a hospital outpatient or medical practice setting.
• Previous experience in medical coding, billing, and/or precertification.
• Tech savvy, self-motivated, and able to work independently and as part of a team.

Responsibilities

• Schedule hyperbaric oxygen (HBO) therapy or wound care visits using hospital software and systems and RestorixHealth’s EMR system.
• Book appointments appropriately based on time, staffing, equipment, and supplies.
• Confirm registration information with the patient or responsible party.
• Verify insurance benefits and obtain preauthorization for wound care procedures.
• Receive patient visit charge information from wound center personnel and provide it to the relevant billing or finance departments, or enter it directly into hospital charge-entry systems in accordance with hospital policies and standards.
• Perform daily patient schedule and charge-entry reconciliations and account for outstanding superbills.
• Promote patient satisfaction and provide professional support to patients and staff.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account with employer match
• Flexible Spending Accounts, including General Purpose, Limited Purpose, and Dependent Care
• Employer-paid basic life insurance
• Employer-paid AD&D insurance
• Employer-paid short-term disability
• Voluntary life insurance buy-up for the employee, spouse, and children
• Voluntary short-term disability
• Voluntary long-term disability
• Voluntary accident, critical illness, and hospital indemnity plans
• Employee Assistance Program
• Pet care discount program
• Paid time off
• Paid holidays
• 401(k) retirement plan with employer match
• Ongoing educational and training opportunities
• Competitive compensation
• Continuous coaching and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED