Front Desk Coordinator

Spero Health, INC.•Hopkinsville, KY

6d•Onsite

About The Position

Spero Health is seeking a Front Desk Coordinator to support its mission of “Saving Lives, Instilling Hope and Restoring Relationships.” The position works as part of an integrated team serving patients receiving counseling, case management, and medically assisted treatment. Spero Health emphasizes treating the whole person through integrated care. The coordinator supports clinic operations and patient experience by managing front-desk and scheduling tasks, coordinating patient flow with the multidisciplinary team, maintaining records, handling payments, and helping ensure program accountability and regulatory compliance.

Requirements

Graduation from an accredited high school or GED.
Medical and office administration experience.
Customer service experience with a proven record of attention to detail.

Responsibilities

Answer phones courteously and professionally.
Open the clinic, greet patients, and help ensure patient hospitality and cleanliness.
Provide comfort care to patients and their significant others.
Schedule follow-up appointments face-to-face and by phone, and document them in the medical record.
Maintain cleanliness of the front desk and lobby.
Coordinate patient flow with members of the multidisciplinary team.
Maintain filing of patient records.
Use computer systems to schedule, change, or cancel appointments and complete required documentation.
Perform daily financial summaries and balance payments received.
Order, organize, and stock educational materials.
Collaborate with team members to enhance patient experience and continuity of care.
Assist the team in ensuring treatment-program accountability and patient compliance.
Ensure compliance with HIPPA and CFR 42 Part 2 regulations.