Front Desk Coordinator (Full Time-Valley Cottage)

US Physical Therapy•Valley Cottage, NY

6d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate for immediate, long-term employment. The role combines front desk operations with clinic and therapy assistance to help provide a smooth, welcoming patient experience. The position supports clinicians and clinic operations in a fast-paced environment, while contributing to patient care and service delivery. The schedule is Monday through Thursday, 7:00 a.m. to 1:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m. The anticipated hourly pay range is $17–$20, depending on relevant experience, knowledge, skills, other job-related qualifications, and geography.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, coworkers, and management while calmly and effectively resolving client concerns.
Ability to work effectively within a team environment.
Excellent interpersonal skills and the ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients’ conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
Ability to work in a fast-paced environment, juggle and prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
Ability to assist or find appropriate assistance to accommodate disabled individuals and ensure access to company services.
Ability to meet the described physical requirements, including regularly lifting and/or moving up to 40 pounds.

Nice To Haves

One year of medical office experience is preferred; familiarity with EMR systems is a plus.
One year of experience in a customer service-oriented role is strongly preferred.
Interest in career-minded, long-term opportunities rather than seasonal or temporary roles.

Responsibilities

Greet and welcome patients and visitors in person and by phone, answer or direct inquiries, and check patients in.
Provide customer service and schedule appointments accurately to support patient satisfaction, provider availability, and treatment room utilization.
Manage scheduling operations and maximize provider availability and treatment room usage.
Maintain patient flow by notifying clinicians of arrivals, monitoring service against the schedule, and alerting providers to delays.
Receive and process incoming faxes and ensure timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the Electronic Medical Record (EMR) system.
Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and Plans of Care, and update the system accordingly.
Assist patients during therapy, including applying heat packs and paraffin dips, helping patients into pools and onto equipment, monitoring exercise, and guiding patients through prescribed routines.
Educate patients on proper equipment use and exercise techniques to support safety and effectiveness.
Prepare patients for therapy by providing comfort, assistance, and reassurance.
Answer patient questions, address concerns, and alleviate fears with empathy and professionalism.
Maintain patient confidentiality and protect sensitive information in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment and follow applicable procedures, rules, and regulations.
Perform light cleaning, including laundry, cleaning and sanitizing treatment tables, and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients onto equipment, and following prescribed protocols before patient arrival.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply levels, anticipate needs, place and expedite orders, and verify receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.