Front Desk Coordinator Jobs

About The Position

Requirements

• 1+ years in a medical office environment
• High School Diploma or GED
• Strong ability to multitask and maintain professional relationships with patients, medical staff, and the public

Nice To Haves

• Bilingual in Spanish
• Graduation from an accredited Medical Assistant program
• CMA (AAMA) or RMA certification

Responsibilities

• Greet and room patients, obtain vitals, and document symptoms/medications in the EMR.
• Assist providers with exams, ultrasounds, and procedures.
• Provide patient education on prenatal/postpartum care, infertility, and birth control.
• Perform phlebotomy and administer injections.
• Manage telephone triage calls under MD supervision.
• Practice strict infection control, manage medical supply inventory, and ensure exam rooms are sterile and fully stocked.
• Recognize urgent or emergency situations and act appropriately.
• Reorder and replace items used from the crash cart or emergency kit.
• Monitor established pregnancies through lab work and flow sheets.
• Monitor front-office staffing levels.
• Review payroll time clock edits.
• Draft/update office policies to improve patient flow.
• Perform daily audits on Patient Service Representative (PSR) work.
• Troubleshoot CPT and ICD-10 coding issues.
• Assist with daily financial balancing.
• Act as the Athena EMR "Super-User," providing guidance to staff, troubleshooting system issues, and ensuring smooth data flow between departments.
• Assist in the interviewing, hiring, and orientation of new personnel.
• Conduct performance evaluations and provide ongoing coaching for front-office staff.
• Act as the primary liaison between clinical personnel, billing departments, and the Physician Owner or Practice Manager.
• Follow up on special requests or projects for completeness.
• Evaluate computer and equipment needs for personnel.