Front Desk/Treatment Coordinator

Guardian Dentistry Partners • Richmond, VA

1d

About The Position

BRSL Dentistry Ridgefield is seeking a dynamic, experienced Front Desk/Treatment Coordinator to join its fast-growing team. This office professional greets patients, creates a welcoming patient experience, and manages phones and patient scheduling for doctors and hygienists in a fast-paced setting requiring multitasking. The role also supports insurance verification, payment estimates, appointment follow-up, billing questions, insurance claims, and coordination of clinical schedules and patient flow. The office emphasizes a safe, welcoming atmosphere and offers flexible schedules and benefits.

Requirements

• Outstanding professionalism, high moral standards, and a self-motivated work ethic.
• Strong communication and interpersonal skills to build trusting relationships with coworkers and patients.
• A driven personality and commitment to striving for excellence and providing the best care for patients.

Nice To Haves

• Two to three years of experience preferred.
• Experience with Dentrix Ascend is a plus.
• Associate degree preferred.

Responsibilities

• Greet patients and provide friendly service to people entering the office or calling by phone.
• Answer and manage incoming phone calls.
• Schedule patient appointments for doctors and hygienists.
• Complete daily insurance verifications for scheduled patients, calculate out-of-pocket estimates, and present payment options or third-party financing.
• Track and follow up on recare, unscheduled treatment plans, and appointments.
• Confirm future appointments.
• Assist patients with billing questions.
• Submit insurance claims with proper attachments and narratives.
• Coordinate with hygienists and doctors to optimize chair time, reserve appropriate blocks for major procedures, and manage emergency and walk-in flow.

Benefits

• Guaranteed hourly rate of $24–$27, depending on experience.
• Paid vacation.
• Paid holidays.
• 401(k) program with matching contributions.
• Competitive health, dental, and vision plan for employees working 30 or more hours.
• Life insurance and disability insurance for employees working 30 or more hours.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree