Front Desk/Treatment Coordinator

Guardian Dentistry Partners•Richmond, VA

2d•$24 - $27

About The Position

BRSL Dentistry Ridgefield is seeking a dynamic, experienced Front Desk/Treatment Coordinator to join its fast-growing team. The role serves as the office’s front desk receptionist, welcoming patients and helping create a positive patient experience while they wait to see a dentist or hygienist. It also manages phone calls and schedules patients for doctors and hygienists in a fast-paced office that requires multitasking. The company describes its office as a safe and welcoming atmosphere and offers benefits and vacation time. Compensation is $24–$27 per hour, depending on experience. The position is classified as non-exempt. Benefits are offered to employees working 30 hours or more.

Requirements

Outstanding professionalism, high moral standards, and a self-motivated work ethic.
Strong communication and interpersonal skills to build trusting relationships with coworkers and patients.
A driven personality and commitment to striving for excellence in the profession and providing the best care for patients.

Nice To Haves

2–3 years of experience preferred.
Experience with Dentrix Ascend is a plus.
Associate degree preferred.

Responsibilities

Complete daily insurance verifications for scheduled patients, calculate out-of-pocket estimates, and present payment options or third-party financing.
Track and follow up on recare, unscheduled treatment plans, and appointments.
Welcome people entering the office and provide friendly service to callers.
Confirm future appointments.
Assist patients with billing questions.
Submit insurance claims with the proper attachments and narratives.
Coordinate with hygienists and doctors to optimize chair time, reserve appropriate blocks for major procedures, and manage emergency and walk-in flow.
Answer and manage phone calls and schedule patients for doctors and hygienists.