Front Desk - Full benefits, no weekends, 401k matching!

Eye Care Partners • Norfolk, VA

1d • Onsite

About The Position

EyeCare Partners is hiring a Patient Coordinator for Virginia Eye Consultants’ Ophthalmology department. The Patient Coordinator serves as the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also handles administrative tasks needed to provide a smooth patient check-in and check-out experience. This is a full-time position based in Norfolk, Virginia, with occasional travel to satellite offices in Virginia Beach, Suffolk, and Hampton; mileage is paid. Pay is $18–$19, depending on experience.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Ability to create a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation to travel to multiple work locations with minimal notice.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the role’s physical demands, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; fine motor and hand use; and visual and auditory acuity.

Responsibilities

• Provide exceptional customer service during every patient encounter, in person and by phone.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Respect patients’ time and the doctors’ time and schedules.
• Manage patient flow in the office.
• Know common fees for visits and collect correct payments.
• Complete daily reconciliations, close out the day, and count the cash drawer.
• Perform general office duties and cleaning assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Optical education reimbursement
• Competitive base pay
• Mileage reimbursement for travel to satellite offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED