Triage Specialist - Ophthalmology - Full benefits, no weekends!
About The Position
The Triage Specialist manages patient and staff calls and questions in a timely, orderly manner, prioritizing requests based on severity and need. The role supports patient guidance, scheduling, medication and pharmacy requests, provider communications, follow-up on outside lab work, and accurate documentation in patient records. The position is based in Beavercreek, Ohio, in a normal office environment during normal business hours; travel to other CVP locations may be necessary. The role may involve exposure to blood or bodily fluids and cleaning supplies, and requires standard personal protective equipment precautions. The successful candidate provides professional, dependable, and high-quality service to patients, coworkers, and vendors; follows policies and procedures; meets attendance expectations; and demonstrates initiative and flexibility. A high school diploma or equivalent and computer experience are required, as is at least one year of ophthalmic or optometric medical office experience using computer, telephone, and customer service skills. OSC or higher licensure must be received or maintained.
Requirements
- High school graduate or equivalent, with computer experience.
- At least one year of ophthalmic or optometric medical office experience involving computer, telephone, and customer service skills.
- Must receive or maintain OSC or higher licensure.
- Good working knowledge of Word, Excel, and Access.
- Must have dependable transportation if travel to other CVP locations is required; driving record must meet company liability carrier standards.
- Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Extensive ophthalmic or optometric experience is preferred.
Responsibilities
- Receive calls not handled by the patient intake department, determine the appropriate course of action, consult directly with a doctor when needed, execute the plan, and document activity in the patient record.
- Notify patients when appointments need to be rescheduled and promptly return all patient voicemail messages in the triage mailbox.
- Provide information and directions to patients, serve as a patient guidance resource, and schedule return appointments.
- Monitor the NextGen task basket daily.
- Process pharmacy requests using e-Rx, obtain authorization, distribute sample drops, and document appropriately in patient records.
- Fax or electronically send requested items to pharmacies or physicians’ offices.
- Follow up on outside lab work, document received reports, present them to the doctor, and contact patients as directed by the doctor.
- Manage doctor-to-doctor and doctor-to-patient calls.
- Monitor schedules, including cancellations and changes requested by doctors, and follow up to reschedule patients.
- Maintain the sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Perform other duties as assigned.
- Provide quality service through professionalism, dependability, initiative, flexibility, and adherence to policies and procedures.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Optical education reimbursement
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
