Triage Specialist - Ophthalmology - Full benefits, no weekends!
About The Position
The Triage Specialist manages patient and staff calls and questions, prioritizing requests according to severity and need. The role receives calls not handled by patient intake, determines an appropriate course of action, coordinates with doctors as needed, carries out plans such as scheduling appointments or calling in drops, and documents activity in patient records. The position also provides patient guidance and information, monitors schedules and task baskets, handles pharmacy requests, follows up on outside lab work, and coordinates doctor-to-doctor and doctor-to-patient calls. The role is based in a normal office environment during normal business hours, with possible exposure to blood or bodily fluids and cleaning supplies. Travel to other CVP locations may be necessary; employees who travel must have dependable transportation and meet the company liability carrier’s driving-record standards. The position uses a computer, fax, copier, printer, scanner, and telephone, and follows standard precautions using personal protective equipment. Starting pay is $19–$24 per hour, depending on experience.
Requirements
- High school graduate with computer experience.
- At least one year of ophthalmic or optometric medical office experience using computer, telephone, and customer service skills.
- Must receive or maintain OSC or higher licensure.
- Good working knowledge of Word, Excel, and Access.
- For work-related travel, dependable transportation and a driving record that meets company liability carrier standards.
- Ability to perform the essential duties and responsibilities satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Extensive ophthalmic or optometric experience is preferred.
Responsibilities
- Manage patient and staff calls and questions in a timely and orderly fashion, prioritizing requests based on severity and need.
- Receive calls not handled by the patient intake department, determine the appropriate course of action, consult directly with doctors when needed, carry out the plan, and document activity in patient records.
- Notify patients when appointments need to be rescheduled and promptly return all patient voicemails in the triage mailbox.
- Act as an information desk and guide patients by answering questions and providing directions.
- Schedule return appointments.
- Monitor the NextGen task basket daily.
- Process pharmacy requests using e-Rx, obtain authorizations, distribute sample drops, and document actions in patient records.
- Fax or electronically send requested items to pharmacies or physicians’ offices.
- Follow up on outside lab work, document received reports, present them to the doctor, and contact patients as directed by the doctor.
- Manage doctor-to-doctor and doctor-to-patient calls.
- Monitor schedules, including cancellations and changes requested by doctors, and follow up to reschedule patients.
- Maintain the sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Provide quality patient service and maintain professionalism, dependability, initiative, flexibility, and adherence to policies and procedures.
- Perform other duties as assigned.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Optical education reimbursement
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
