Triage Specialist - Ophthalmology - Full benefits, no weekends!
About The Position
The Triage Specialist manages patient and staff calls and questions, prioritizing requests based on severity and need. The position handles calls not addressed by the patient intake department, determines an appropriate course of action, coordinates with doctors as needed, carries out plans such as scheduling appointments or calling in drops, and documents activity in patient records. The role also serves as an information desk and patient-guidance resource, schedules return appointments, and follows up promptly on triage voicemail messages. The specialist monitors the NextGen task basket, processes pharmacy requests using e-Rx, obtains authorizations, distributes sample drops, and maintains appropriate documentation. Additional duties include sending items to pharmacies and physicians’ offices, following up on outside laboratory work, coordinating doctor-to-doctor and doctor-to-patient calls, monitoring schedules and rescheduling patients as needed, and maintaining a sample-drug log in compliance with Ohio State Pharmacy Board requirements. The position is based in a normal office environment in Norfolk, Virginia; travel to other CVP locations may be necessary.
Requirements
- High school graduate with computer experience.
- At least one year of ophthalmic or optometric medical office experience using computers and telephones and providing customer service.
- Must receive or maintain OSC or higher licensure.
- Must be able to perform the essential duties and responsibilities satisfactorily, with or without reasonable accommodation.
- Must have good working knowledge of Word, Excel, and Access.
- If travel to other CVP locations is required, must have dependable transportation and a driving record meeting company liability carrier standards.
Nice To Haves
- Extensive ophthalmic or optometric experience.
Responsibilities
- Manage patient and staff calls and questions in a timely, orderly manner, prioritizing requests by severity and need.
- Receive calls not handled by the patient intake department, determine the appropriate course of action, consult directly with doctors when needed, execute the plan, and document activity in patient records.
- Notify patients when appointments need to be rescheduled and promptly return all patient voicemails in the triage mailbox.
- Provide information and directions to patients and schedule return appointments.
- Monitor the NextGen task basket daily.
- Process pharmacy requests using e-Rx, obtain authorizations, distribute sample drops, and document actions in patient records.
- Fax and electronically send items to pharmacies or physicians’ offices as requested.
- Follow up on outside lab work, document reports received, present reports to doctors, and contact patients as directed by doctors.
- Manage doctor-to-doctor and doctor-to-patient calls.
- Monitor schedules, including cancellations and changes requested by doctors, and follow up to reschedule patients.
- Maintain the sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Provide quality patient service, maintain professionalism, follow policies and procedures, meet attendance and punctuality expectations, and demonstrate dependability, initiative, and flexibility.
- Perform other duties as assigned.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off and paid holidays
- Paid maternity leave
- Optical education reimbursement
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
