Triage Specialist - Ophthalmology - Full benefits, no weekends!

Eye Care Partners • Beavercreek, OH

2d • Onsite

About The Position

EyeCare Partners is hiring a Triage Specialist for CVP Dayton’s Ophthalmology department in Beavercreek, Ohio. The role manages and prioritizes patient and staff calls, determines appropriate next steps, coordinates with doctors, and documents activity in patient records. It also provides patient guidance, schedules appointments, handles pharmacy requests and outside lab follow-up, and monitors physician schedules and task baskets. The position works in a normal office environment during normal business hours, with possible travel to other CVP locations.

Requirements

• High school graduate with computer experience.
• At least one year of ophthalmic or optometric medical office experience using computers and telephones and providing customer service.
• Must receive or maintain OSC or higher licensure.
• Must be able to perform essential duties satisfactorily with or without reasonable accommodation.
• For work-related travel, access to dependable transportation and a driving record that meets company liability carrier standards.
• Good working knowledge of Word, Excel, and Access.

Nice To Haves

• Extensive ophthalmic or optometric experience is preferred.

Responsibilities

• Receive calls not handled by the patient intake department, determine the appropriate course of action, consult directly with a doctor when needed, carry out the plan, and document activity in the patient record.
• Notify patients when appointments need to be rescheduled and promptly return all patient voicemails in the triage mailbox.
• Provide information and directions to patients and act as an information desk and patient guide.
• Schedule return appointments.
• Monitor the NextGen task basket daily.
• Process pharmacy requests using e-Rx, obtain authorization, distribute sample drops, and document appropriately in patient records.
• Fax or electronically send items to pharmacies or physicians’ offices as requested.
• Follow up on outside lab work, document received reports, present them to the doctor, and contact patients at the doctor’s request.
• Manage doctor-to-doctor and doctor-to-patient calls.
• Monitor schedules, including cancellations and changes requested by doctors, and follow up to reschedule patients.
• Maintain the sample drug log in compliance with Ohio State Pharmacy Board requirements.
• Demonstrate quality patient service, professionalism, dependability, flexibility, initiative, and adherence to policies and attendance expectations.
• Perform other duties as assigned.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off and paid holidays
• Paid maternity leave
• Optical education reimbursement
• Competitive base pay

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED