Medical Receptionist - Day shift, no weekends, full benefits!

Eye Care Partners•Louisville, KY

1d•Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist, also called a Patient Coordinator, for Retina Associates of Kentucky. The role is the first point of contact for patients and sets the tone for their visit through excellent patient care. It also handles administrative tasks that support a smooth patient check-in and check-out experience. The position involves regularly traveling to other offices within one hour of Louisville; mileage is reimbursed when using a personal vehicle. The posting also identifies Lexington, Kentucky, as the position location. The office is open Monday through Friday from 7:00 a.m. to 5:30 p.m. Shifts fall within those hours, though some earlier or later work may be needed. The role is full-time and may require working over 40 hours to meet business needs.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills.
Ability to interact courteously and professionally with employees at all levels.
Reliable transportation permitting travel to multiple work locations with minimal notice.
Willingness to work over 40 hours when needed to meet business needs.
Ability to grow, adapt, accept change, take initiative, and contribute to a positive, team-oriented, patient-focused work environment.
Ability to perform the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lifting, carrying, pushing, or pulling items up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing, typing, and using technology; visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Excitement to learn and grow.
Desire to gain industry knowledge and training.

Responsibilities

Facilitate patient flow in the office.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Answer inquiries by phone, email, and in person.
Provide exceptional customer service during each patient encounter, in person or by phone.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and doctors’ schedules.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.
Travel regularly to other practice offices as needed.