Medical Receptionist - Day shift, no weekends, full benefits!

Eye Care Partners Career Opportunities•Louisville, KY

1d•Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist, also referred to as a Patient Coordinator, for Retina Associates of Kentucky. The Patient Coordinator is the first point of contact for patients and helps set the tone for their visits through attentive service. The role includes administrative work to support smooth patient check-in and check-out, patient flow, insurance verification, communications, payment collection, and daily cash and office procedures. The posting lists Louisville, KY, with regular travel to other offices within one hour of Louisville; a later location line lists Lexington, KY. The position is full-time, with shifts scheduled within the office’s Monday–Friday operating hours of 7:00 a.m. to 5:30 p.m. Work may begin earlier or end later as needed, and the role requires commitment to working over 40 hours when business needs require it. Regular travel among work locations is required; mileage is reimbursed when using a personal vehicle.

Requirements

High school diploma or GED equivalent.
One year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
Reliable transportation permitting travel to multiple work locations with minimal notice.
Commitment to work over 40 hours to meet business needs.
Ability to grow, adapt, accept change, show initiative, and work in a team-oriented, patient-focused manner.
Willingness to travel regularly to other offices within one hour of Louisville.

Nice To Haves

Excitement to learn and grow.
Desire to gain industry knowledge and training.

Responsibilities

Facilitate patient flow and manage patient flow in the office.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Answer inquiries and respond to requests by phone, email, and in person.
Provide exceptional, professional customer service during in-person and phone interactions; greet patients promptly and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Practice urgency with patients’ time and doctors’ schedules.
Know common fees for common visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.