About The Position

The Surgical Coordinator for Tidewater Eye Centers’ Ophthalmology Department helps deliver patient-centered care by ensuring that the financial and surgical communication process is complete for patients undergoing surgical procedures. The position is based in Portsmouth and requires travel to satellite offices; mileage is paid. The role calls for flexibility and a broad knowledge base to perform a range of duties.

Requirements

  • High school diploma or GED equivalent.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Reliable transportation allowing travel among multiple work locations with minimal notice.
  • Ability to work over 40 hours to meet business needs.
  • Ability to work weekends when applicable.
  • Ability to interact courteously and professionally with employees at all levels.
  • Ability to adapt to change, show initiative, and contribute to a team-oriented, patient-focused work environment.
  • Physical ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lift, carry, push, or pull items up to 25 pounds. Strong fine motor skills and full use of hands are essential. Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus, are required.

Nice To Haves

  • Experience in financial counseling.
  • Experience working with insurance.
  • Desire to gain industry knowledge and training.

Responsibilities

  • Schedule surgery and provide patients with pre-surgery education about preparing for surgery.
  • Communicate with facilities associated with surgical procedures.
  • Schedule and coordinate pre-operative appointments with patients and/or their caregivers.
  • Review each patient chart for insurance benefits, prepare cost summaries, and counsel patients about finances.
  • Counsel patients regarding physician fees and eye surgery center fees.
  • Follow up on and collect surgery payments.
  • Perform other duties as assigned.

Benefits

  • Medical, vision, dental, and life insurance.
  • 401(k) with employer matching.
  • Paid time off and paid holidays.
  • Paid maternity leave.
  • Optical education reimbursement.
  • Competitive base pay.
  • Paid mileage for travel to satellite offices.
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