Front Desk Coordinator, Day Shift, Outpatient Wellness Center

Adventist HealthCare•Rockville, MD

About The Position

Adventist HealthCare Behavioral Health & Wellness Center is hiring an experienced Front Desk Coordinator to support outpatient operations and advance the organization’s mission of physical, mental, and spiritual healing. The coordinator serves as a first point of contact for patients and supports communication between patients and clinical staff, appointment scheduling, patient check-in and check-out, records maintenance, and insurance-related administrative processes. This is a full-time, 40-hour-per-week day-shift position. The typical schedule is Monday through Thursday, 9:00 a.m. to 6:00 p.m., and Friday, 9:00 a.m. to 3:00 p.m. The position is non-exempt and eligible for a shift differential. The pay range is $19.22 to $25.27. Adventist HealthCare offers benefits including medical, prescription, dental, and vision coverage; employer-paid short- and long-term disability, basic life insurance, and AD&D; paid time off; retirement contributions and matching subject to eligibility and vesting; voluntary insurance and spending-account options; subsidized childcare at participating centers; tuition reimbursement; and Employee Assistance Program support. Other stated offerings include nonrotating shifts, recognition and rewards, and free employee parking.

Requirements

High school diploma or equivalent.
At least 1–2 years of direct medical office administrative assistant, receptionist, or coordinator experience.
Bilingual Spanish is preferred.
Familiarity with back-office clinical support tasks, such as obtaining vital signs, assisting with routine patient intake, and supporting prescription-related workflows such as routing refill requests, is preferred.

Nice To Haves

3–4 years of medical office administrative assistant, receptionist, or coordinator experience.
Bilingual Spanish.
Familiarity with back-office clinical support tasks, including obtaining vital signs, routine patient intake, and prescription-related workflows such as routing refill requests.

Responsibilities

Answer incoming calls, route messages appropriately, and support timely communication between patients and clinical staff.
Schedule patient appointments and manage daily scheduling changes.
Perform patient check-in and check-out in the electronic medical record (EMR), verifying and maintaining accurate demographic, insurance, and visit information.
Complete administrative duties such as scanning and faxing, and maintain organized documentation in the EMR and external data spreadsheets.
Verify insurance eligibility and assist with initiating or routing authorization requests to support scheduling and continuity of patient care.
Perform other duties as assigned.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and matching after one year of eligible employment, with a three-year vesting period.
Voluntary benefits including flexible spending accounts and legal plans.
Voluntary life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.