Front Desk Coordinator, Day Shift, Outpatient Wellness Center
About The Position
Adventist HealthCare Behavioral Health & Wellness Center is seeking an experienced Front Desk Coordinator to support its mission of providing physical, mental, and spiritual healing. The coordinator serves as the first point of contact for patients, manages calls and appointments, completes patient check-in and check-out in the electronic medical record, verifies insurance and visit information, and supports accurate documentation and continuity of care. The role also includes administrative tasks, insurance eligibility verification, and routing authorization requests. Familiarity with clinical support tasks is preferred.
Requirements
- High school diploma or equivalent.
- Minimum of 1–2 years of direct medical office administrative assistant, receptionist, or coordinator experience.
Nice To Haves
- 3–4 years of medical office administrative assistant, receptionist, or coordinator experience.
- Bilingual in Spanish.
- Familiarity with back-office clinical support tasks, such as obtaining vital signs, assisting with routine patient intake, and supporting prescription-related workflows such as routing refill requests.
Responsibilities
- Answer incoming calls, route messages appropriately, and ensure timely communication between patients and clinical staff.
- Schedule patient appointments and manage daily scheduling changes.
- Perform patient check-in and check-out processes in the electronic medical record.
- Verify and maintain accurate demographic, insurance, and visit information.
- Complete administrative duties including scanning, faxing, and maintaining organized documentation in the electronic medical record and external data spreadsheets.
- Perform insurance eligibility verification and assist with initiating or routing authorization requests to support scheduling and continuity of patient care.
- Perform other duties as assigned.
Benefits
- Work-life balance through nonrotating shifts.
- Recognition and rewards for professional expertise.
- Free employee parking.
- Medical, prescription, dental, and vision coverage for employees and eligible dependents, effective on the date of hire.
- Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
- Paid Time Off.
- Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
- Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
- Subsidized childcare at participating childcare centers.
- Tuition reimbursement.
- Employee Assistance Program (EAP) support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
