Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center Careers•Chevy Chase, MD

About The Position

Nuvia Dental Implant Center is seeking an enthusiastic, patient-focused Care Coordinator to help provide a seamless experience for patients visiting its dental implant office. The role combines front-desk service, appointment and administrative coordination, billing and payment processing, patient engagement, and team collaboration. Care Coordinators welcome patients, help maintain a positive office environment, communicate information about treatment plans and financing options, and encourage patients to share feedback through reviews. The position also includes preparing the office, attending daily huddles, supporting the team in reaching shared goals, and completing end-of-day preparations. Nuvia describes the position as an opportunity to support patients through a life-changing procedure and contribute to helping future patients find the center. Compensation is listed as $20–$39 per hour, including a $20–$24 hourly base and eligibility for monthly and quarterly performance bonuses. Benefits include health, dental, vision, and life insurance; short- and long-term disability; a 401(k) with match; paid training; PTO; bereavement leave; parental leave; and an employee assistance program.

Requirements

Strong interpersonal skills.
Warm and empathetic approach.
Team-oriented.
Sales-oriented.
Results-focused.
Adaptable.

Responsibilities

Live the company's core values.
Greet and welcome patients and cultivate a positive, welcoming environment.
Communicate with team members to provide seamless patient care.
Manage appointments and scheduling, including scheduling and rescheduling appointments.
Handle billing, process payments, answer billing questions, and address payment concerns.
Provide general administrative support, including filing, scanning, and data entry.
Actively gather patient feedback and encourage patients to share reviews online.
Build strong patient relationships and address patients' needs and concerns.
Provide clear information about treatment plans, procedures, and financing options.
Attend daily huddles and collaborate with the team to achieve shared goals.
Prepare the office for the day and review appointments, priorities, special requests, and concerns.
Review the following day's schedule and prepare the office for upcoming patients.
At the end of the day, turn off lights and equipment and secure the office.