Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center Careers • Salt Lake City, UT

8d

About The Position

Nuvia Dental Implant Center is seeking an enthusiastic, patient-focused Care Coordinator to help provide a seamless experience for patients visiting its dental implant offices. The role combines front-desk service, appointment scheduling, billing and payment processing, administrative support, and patient engagement. Care Coordinators welcome patients, help maintain a positive office environment, build patient relationships, share clear information about treatment plans, procedures, and financing options, and encourage patients to provide feedback and reviews. They also work closely with doctors, dental assistants, sales consultants, and other team members to support patient care and shared goals.

The typical day includes preparing and organizing the office, attending a morning huddle, reviewing appointments and patient needs, greeting and assisting patients, scheduling or rescheduling visits, processing payments, completing administrative tasks, gathering feedback, and preparing the office and schedule for the next day. Compensation is listed as $20–$39 per hour, including bonus potential; the stated base pay is $20–$24 per hour. The posting describes potential monthly and quarterly bonuses and a benefits package that includes health, dental, vision, and life insurance, short- and long-term disability, a 401(k) with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.

Requirements

• BLS certification.
• Strong interpersonal skills.
• Warm and empathetic approach.
• Team-oriented.
• Sales-oriented.
• Results-focused.
• Adaptable.

Responsibilities

• Live the company’s core values.
• Greet and welcome patients and cultivate a positive, welcoming environment.
• Communicate with team members to provide seamless patient care.
• Manage appointments and scheduling, including scheduling and rescheduling visits.
• Handle billing and payment processing, answer billing questions, and address concerns.
• Provide general administrative support, including tasks such as filing, scanning, and data entry.
• Actively gather patient feedback and encourage patients to share reviews online.
• Build strong patient relationships and address patients’ needs and concerns.
• Provide clear information about treatment plans, procedures, and financing options.
• Attend daily huddles and collaborate with the team to achieve shared goals.
• Prepare, organize, clean, and stock the office; review the daily schedule and prepare for special requests or concerns.
• Review the next day’s schedule, prepare the office for the following day, and secure the office at the end of the day.

Benefits

• $20–$24 per hour base pay, with total pay stated as $20–$39 per hour including bonus potential.
• Monthly performance bonuses.
• Quarterly bonuses.
• Yearly anniversary bonuses.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability.
• 401(k) with match.
• Paid training.
• PTO.
• Bereavement leave.
• Parental leave.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed