Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center Careers • Bala Cynwyd, PA

6d

About The Position

Nuvia Dental Implant Center is seeking an enthusiastic, patient-focused Care Coordinator to help ensure patients have a seamless experience in the office. The role combines front-desk service and patient engagement with appointment scheduling, billing and payment processing, and general administrative support. Care Coordinators also gather patient feedback and reviews, build strong patient relationships, and collaborate with the team to support shared goals.

The day includes preparing and organizing the office, attending a morning huddle, reviewing appointments, greeting patients, managing scheduling and payments, assisting with administrative work, and sharing information about treatment plans, procedures, and financing options. At the end of the day, the Care Coordinator reviews upcoming preparations and helps secure the office.

Requirements

• Strong interpersonal skills.
• Warm and empathetic demeanor.
• Team-oriented approach.
• Sales-oriented mindset.
• Results-focused approach.
• Adaptability.

Responsibilities

• Live the company’s core values.
• Greet and welcome patients and cultivate a positive, welcoming environment.
• Communicate with team members to provide seamless patient care.
• Manage appointments and scheduling, including scheduling and rescheduling patients.
• Handle billing questions and process payments.
• Provide general administrative support, including filing, scanning, and data entry.
• Actively gather patient feedback and encourage patients to share reviews online.
• Build strong patient relationships and address patients’ needs and concerns.
• Provide clear information about treatment plans, procedures, and financing options.
• Attend daily huddles and collaborate with the team to achieve shared goals.
• Prepare, organize, and stock the office for the day and make preparations for the following day.
• Reflect on daily activities and identify areas for improvement.
• Help secure the office at the end of the day, including turning off lights and equipment.

Benefits

• Competitive base pay of $20–$24 per hour.
• Monthly performance bonuses of up to $2,000.
• Quarterly bonuses of up to $2,000.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) with employer match.
• Paid training.
• PTO.
• Bereavement leave.
• Parental leave.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed