Front Desk/Member Services Coordinator - Private Country Club

The Tuxedo Club • Tuxedo Park, NY

9d • Onsite

About The Position

The Tuxedo Club is seeking a professional, customer service-oriented Front Desk Member Services Coordinator to serve as the first point of contact for members and guests. The role requires extensive knowledge of the Club’s activities and venues, a friendly and motivated approach, and attention to detail. During the season, the coordinator manages reservations for three dining venues, member functions, hotel rooms, motorized boats, and the company passenger van. The coordinator also develops and manages concierge-style services for members, such as dry cleaning, auto detailing, and hotel guest dining and transportation needs. Other duties include answering and directing calls, communicating relevant Club information to staff, greeting guests and job applicants, and notifying department heads of arrivals.

The position also supports Club website updates and administration of the dining dashboard. General hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. The work involves seated computer work, standing at the front desk, answering phones, and walking around the clubhouse or to the business office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Strong verbal and written communication skills.
• Positive attitude, strong attention to detail, and customer-service orientation.
• Energetic and professional team-player approach.
• Ability to work closely and effectively with Club management.
• Ability to understand time limitations and restrictions related to tasks and projects.
• Strong organizational, analytical, and detail-orientation skills.
• Ability to maintain confidentiality concerning the Club, members, and staff.
• Working knowledge of MS Office, Outlook, Excel, restaurant management software, and POS systems.
• Ability to lift at least 20 pounds.
• Ability to regularly sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, and talk and/or hear.
• Must practice proper body mechanics and use appropriate personal protective equipment when necessary to avoid injury.

Nice To Haves

• Previous hospitality concierge or receptionist experience is preferred, but not required.

Responsibilities

• Greet and welcome members, guests, job applicants, and other individuals entering the Clubhouse; notify department heads when appropriate.
• Answer phones, receive messages, and direct calls.
• Create and maintain reservation spreadsheets or other reservation software used by the Club.
• Take reservations for dining venues and member functions by phone and email.
• Take hotel-room reservations by phone and email and update the reservation sheet electronically.
• Take pontoon boat reservations, provide basic directions to renters, and complete boat-rental sign-out forms.
• Communicate after-hours boat and hotel rentals to the appropriate departments.
• Maintain knowledge of operating hours for venues across the property.
• Keep event information organized and accessible to staff and maintain an organized front desk.
• Accept or deny incoming deliveries and notify the appropriate departments.
• Communicate reservation information to front-of-house staff and coordinate with departments about requests, problems, or comments.
• Check in hotel guests, answer their questions, and communicate hotel reservations to housekeeping.
• Ensure nonmembers complete the credit card registration form.
• Ensure company vehicle and room keys are accounted for and stored properly.
• Communicate front desk operations to the weekend front receptionist.
• Upload and update website content as directed by the Director of Membership, including event calendars, pages, accordion folders, content, and menus.
• Administer and maintain the dining dashboard, including adding or editing dining times, managing special events, and managing blocked-out times.
• Perform other related duties assigned by senior management.
• Develop and manage concierge-style services for members, including facilitating dry cleaning, auto detailing, and hotel guests’ dining and transportation needs.

Benefits

• Competitive hourly rate based on experience.
• Comprehensive medical, dental, and vision insurance available after 60 days; the employer covers 65% of the premium and fully funds an HRA.
• Eligibility for the Employee Holiday Fund.
• New York Sick Pay accrued at one hour for every 30 hours worked, capped at 56 hours.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed