Member Services Rep Front Desk
About The Position
The Member Services Rep Front Desk supports daily fitness club operations by delivering member service, maintaining club cleanliness and safety, assisting prospective members, and helping ensure that operational standards and procedures are followed. The role operates in a fitness club environment and uses office and custodial equipment. Work schedules are set according to business needs and club operating hours; the position may include mornings, evenings, weekends, or overnight hours, and scheduled hours may change. The position may be full-time or part-time, depending on business need. No travel is expected. This position has no supervisory responsibilities.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- CPR and AED certifications are required before working alone; uncertified team members will have the opportunity to complete training within the first 30 days of employment.
- Must be comfortable standing for long periods.
- Strong communication skills with internal and external customers.
- Must be team-oriented, motivated, and well-organized.
- Ability to think critically and proactively evaluate solutions to problems.
- Proficient ability in Microsoft Office and computer use.
- Ability to handle sensitive and confidential information.
- Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
- Ability to meet the physical demands of the position, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.
Responsibilities
- Perform to the best of their abilities during assigned work shifts.
- Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete assigned cleaning tasks, and reinspect completed tasks.
- Stay proficient in use of the Planet Fitness mobile app and remain current on its content and updates.
- Complete required training to operate safely and efficiently, and keep required certifications and training courses current.
- Conduct regular audits to ensure the club is presentable and meets Excel standards.
- Audit and balance cash drawers daily.
- Enter and update prospective and current member information in tablets and the point-of-sale system.
- Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
- Provide a safe and secure environment for members and comply with company standards, state and federal laws, and insurance requirements.
- Communicate with members and provide a high level of member service.
- Stock retail and janitorial items for the following shift.
- Audit club inventory and communicate inventory order recommendations to the GM, AM, and Shift Lead.
- Participate in team meetings.
- Communicate with, promote to, tour, and assist prospects and potential members.
- Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
- Operate and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities, following applicable processes and procedures.
- Assist the GM and represent the company at community events and other outreach activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
