Member Services Rep Front Desk- Part Time

Excel Fitness•Denton, TX

1d•Onsite

About The Position

The Member Services Rep Front Desk provides member and prospect support in a fitness club, helping maintain a safe, clean, welcoming environment and ensuring club operations meet Excel Fitness and Planet Fitness standards. The role includes front-desk and point-of-sale tasks, member service, club audits and cleaning, inventory support, and assistance with fitness-club amenities and promotions. The position is part-time, nonexempt, with a stated schedule of 7:00 a.m.–12:30 p.m. Monday through Friday; hours may change based on business needs, and the role may require work outside the regular shift, including mornings, evenings, weekends, or overnight. The job operates in a fitness club environment and uses computers, printers, phones, cleaning chemicals, floor scrubbers, and vacuums. The club may be loud. Physical duties include standing and walking frequently, handling and reaching, occasional sitting and climbing or kneeling, and lifting or moving up to 25 pounds frequently and up to 75 pounds occasionally. No supervisory responsibilities are assigned, and no travel is expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees may complete the training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform assigned duties to the best of their abilities during scheduled shifts.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete cleaning or related tasks, and reinspect completed work.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently; maintain required certifications and training courses.
Conduct regular club audits to ensure the facility is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment for members and communicate with members to deliver high-quality service.
Stock retail and janitorial supplies for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with applicable state and federal laws and insurance requirements.
Operate or assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
Assist the GM and represent the company at community events and outreach activities.