Member Services Part Time Front Desk

Excel Fitness•Midlothian, TX

2d•Onsite

About The Position

The Member Services Front Desk Team Player supports daily operations at a Planet Fitness club by maintaining a clean, safe, and welcoming environment and providing a high level of service to members and prospective members. The role uses club tablets, point-of-sale systems, and the Planet Fitness mobile app; handles cash drawers and club inventory; and supports membership promotions and operational strategies. The position also assists members with equipment and amenities, including tanning and HydroMassage, while following applicable procedures. This position has no supervisory responsibilities. It may be full-time or part-time depending on business needs. Scheduled hours fall within normal club operating hours, and work outside scheduled shifts—including mornings, evenings, weekends, or overnight—may be required. Hours may change based on business needs. The position is nonexempt, with 0% travel expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members will be given the opportunity to complete training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient ability in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must be able to meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform assigned duties to the best of your abilities during each work shift.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete cleaning tasks, and re-inspect those tasks.
Stay proficient in using the Planet Fitness mobile app and keep up with its content and updates.
Complete required training to operate safely and efficiently; maintain required certifications and training courses.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and communicate with members to deliver a high level of member service.
Stock retail and janitorial supplies for the following shift.
Audit club inventory and communicate inventory recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementing operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable procedures.
Assist the GM and represent the company at community events and outreach activities.