Part Time Front Desk Team Member

Movement Gyms•Chicago, IL

9d•$18 - $20

About The Position

Movement is seeking a part-time Front Desk Team Member to serve as the first point of contact for members and guests and help create exceptional experiences. The role provides a welcoming, approachable, and knowledgeable introduction to Movement’s climbing, yoga, and fitness community. Team members connect with people, explain offerings, and help guests find products and programs that support their goals. Training is provided for introductory climbing classes, and climbing skills can be learned on the job. Scheduled shift times may vary from week to week or month to month. New hires will complete a screening process.

Requirements

Show a positive, adaptable attitude that fosters a welcoming environment.
Thrive and build connections in a fast-paced, people-facing role.
Embody Movement’s core values of growth, connection, and integrity through behavior and actions.
Deliver exceptional service; experience in hospitality, recreation, or service industries is welcome.
Be dependable and take ownership of responsibilities.
Communicate clearly, effectively, and proactively.
Use problem-solving skills to find creative solutions for member and guest needs.
Operate proficiently in front desk software and systems and follow protocols and policies.
Be passionate about climbing, yoga, and/or fitness and eager to share that interest with others.
Be able to instruct introductory climbing classes; training is provided.
Have regular evening and weekend availability.

Nice To Haves

Successful experience in hospitality, recreation, or service industries.
An interest in learning to climb and being part of the community.

Responsibilities

Deliver exceptional service to members and guests.
Provide a welcoming, approachable, and knowledgeable presence in all interactions.
Get to know members and guests, invite them into the community, and proactively guide them to relevant products and programs.
Speak knowledgeably about gym amenities, features, member benefits and perks, the community, and programs.
Welcome members and guests and build genuine connections.
Conduct gym tours and personalized guided experiences.
Educate members and guests about products, memberships, and current promotions.
Check people in and conduct transactions.
Assist members and guests with retail products and sales.
Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior.
Perform facility upkeep, projects, and cleaning tasks.
Instruct introductory classes.
Demonstrate a growth mindset by learning, accepting coaching, providing constructive feedback, and engaging with curiosity.
Manage member and guest concerns and scenarios effectively and professionally.