Front Desk Team Member

ChenMed•Hiawassee, GA

21h•$14 - $20•Onsite

About The Position

The Care Facilitator is one of the first points of contact for patients and serves as a patient advocate by providing exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and uses each interaction to build a trusting relationship with patients.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Ability to operate phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure accuracy of reports and data.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients and record information while checking them in, checking them out, or scheduling appointments; conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter new-patient information, print forms, schedule appointments, respond to emails, and prepare new-patient packets; ensure patient and emergency contact information is accurate.
Make patient “love” calls and mail birthday and greeting cards commemorating special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect necessary copayments; assist with follow-up and in-house specialist referral appointments as needed.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients and reporting on hospitalizations, including HITS census and ENS Ping.
Provide patients with a customer service survey at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned and modified at the manager’s discretion.