Front Desk Team Member

ChenMed•Midcity, TX

1d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of the first points of contact for patients at ChenMed and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and treats each interaction as an opportunity to build a trusting relationship with patients. The position includes coordinating schedules, handling patient information and communications, supporting clinic operations, and helping patients with insurance verification, copayments, referrals, and transportation. The Care Facilitator also supports patient comfort and service recovery and participates in team huddles. The role may require local and regional travel of up to 10% and flexibility to work evenings, weekends, or holidays as needed.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Ability to operate phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure report and data accuracy.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Fluency in spoken and written English.
Ability and willingness to travel locally and regionally up to 10% of the time.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers certification.

Responsibilities

Greet patients and record information while checking them in and out or scheduling appointments; conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter new patient information, print forms, schedule appointments, respond to email, generate new-patient packets, and document patient and emergency contact information accurately.
Make “love” calls and mail birthday and greeting cards to patients commemorating special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect required copayments.
Assist with follow-up appointments and in-house specialist referrals when necessary.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by highlighting HEDIS needs for scheduled patients and reporting on hospitalizations, including HITS census and ENS Ping.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles to provide details about patients.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides for patients.
Maintain the confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned and modified at the manager’s discretion.