Front Desk Team Member

Movement Gyms•Portland, OR

21h•$18 - $20

About The Position

Front Desk Team Members are the face of Movement and the first point of contact for members and guests. They create exceptional experiences by providing a welcoming, approachable, and knowledgeable introduction to Movement’s climbing, yoga, and fitness community. The role suits people who take initiative in connecting with others and are committed to outstanding service. Team members are expected to represent Movement’s values of growth, connection, and integrity and to share their enthusiasm for the gym and its programs. This is a part-time position. Starting pay is $18.25–$19.63, based on experience. Benefits include free membership, in-gym discounts, guest visits, and retail discounts. New hires will complete a screening process. Scheduled shift times may vary from week to week or month to month. Climbing skills can be taught, and training is provided for instructing introductory climbing classes. Applications will be accepted until 11/3/26.

Requirements

Bring a positive, adaptable attitude that fosters a welcoming environment.
Thrive and build connections in a fast-paced, people-facing role.
Demonstrate Movement’s core values of growth, connection, and integrity through behavior and actions.
Deliver exceptional service; experience in hospitality, recreation, or service industries is welcome.
Be dependable and take ownership of responsibilities.
Communicate clearly, effectively, and proactively.
Use problem-solving skills to find solutions for member and guest needs.
Operate proficiently in front desk software and systems and follow protocols and policies.
Have a passion for climbing, yoga, and/or fitness and eagerness to share that interest.
Be able to instruct introductory climbing classes; training is provided.
Have regular evening and weekend availability.

Nice To Haves

Successful experience in hospitality, recreation, or service industries.
Interest in learning to climb and being part of the community.

Responsibilities

Deliver exceptional service to members and guests.
Provide a welcoming, approachable, and knowledgeable presence in all interactions.
Get to know members and guests, invite them into the community, and guide them to products and programs that support their goals.
Speak knowledgeably about gym amenities, features, member benefits and perks, the community, and programs.
Welcome members and guests and build genuine connections.
Conduct gym tours and personalized guided experiences.
Educate members and guests about products, memberships, and current promotions.
Check people in and conduct transactions.
Assist members and guests with retail products and sales.
Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior.
Perform facility upkeep, projects, and cleaning tasks.
Instruct introductory classes.
Demonstrate a growth mindset by learning, accepting coaching, providing constructive feedback, and engaging with curiosity.
Manage member and guest concerns and scenarios effectively and professionally.