Front Desk Team Member Tamarac

ChenMed • Tamarac, FL

4d • $14 - $20 • Onsite

About The Position

The Care Facilitator is one of the first points of contact for patients and serves as a patient advocate by delivering exceptional customer service and building trusting relationships. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. It also supports appointment scheduling, patient communications, insurance verification, referrals, patient comfort, and coordination of patient transportation and deliveries. The position is based in Tamarac and is identified as onsite.

Requirements

• Exceptional customer service skills and a passion for serving others.
• Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
• Knowledge of ChenMed Medical products, services, standards, policies, and procedures.
• Skill in operating phones, personal computers, software, and other basic IT systems.
• Ability to communicate professionally and courteously with employees, patients, and others.
• Detail-oriented approach to ensure report and data accuracy.
• Outstanding verbal and written communication skills.
• Strong listening skills.
• Positive and professional attitude.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Fluency in spoken and written English.
• High school diploma or equivalent education required.
• At least 1 year of work experience in a medical clinic or similar environment required.

Nice To Haves

• Graduation from a nationally accredited Medical Assistant program preferred.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greet patients; record information; check patients in and out; schedule appointments; and keep the lobby organized and clean.
• Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
• Use computer programs to enter new patient information, print forms, schedule appointments, respond to email, generate new-patient packets, and accurately document patient and emergency-contact information.
• Make “love” calls and mail birthday and greeting cards to patients commemorating special events.
• Answer telephones, take detailed and accurate messages, and direct messages to the appropriate individual.
• Clearly communicate information about ChenMed clinical personnel to patients and others.
• Verify patient insurance by phone or website, collect necessary copays, and assist with follow-up and in-house specialist referral appointments.
• Escort patients to exam rooms and help ensure their comfort and well-being before leaving.
• Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients and reporting on hospitalizations, including HITS census and ENS Ping.
• Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
• Participate in daily and weekly huddles and provide patient details.
• Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
• Maintain the confidentiality of patients’ personal information and medical records.
• Review patient and appointment information for completeness and accuracy.
• Transmit correspondence by mail, email, or fax.
• Perform other duties as assigned and modified at the manager’s discretion.

Benefits

• Great compensation and comprehensive benefits are mentioned; specific benefits are not listed.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED