Front Desk Team Member

ChenMed•Berwyn, NE

8d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of a patient’s first points of contact with ChenMed and serves as a patient advocate by delivering exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and views every interaction as an opportunity to build a trusting relationship with patients. The position includes scheduling and supporting patient appointments, maintaining accurate patient information, handling communications, and assisting with insurance verification and copay collection. The Care Facilitator also supports patient comfort and service recovery, contributes to care-team huddles, helps track HEDIS needs and hospitalizations, and coordinates transportation-related activities. The role may require local and regional travel up to 10% and flexibility to work evenings, weekends, or holidays as needed.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer-service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Knowledge of ChenMed medical products, services, standards, policies, and procedures.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure reports and data are accurate.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients and record information while checking patients in and out or scheduling appointments; conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter new-patient information, print forms, schedule appointments, respond to emails, and generate new-patient packets; ensure patient and emergency-contact information is accurate.
Make “love” calls and mail birthday and greeting cards to patients for special occasions.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website, collect required copays, and assist with follow-up and in-house specialist referral appointments.
Escort patients to exam rooms and help ensure their comfort and well-being before they leave.
Act as the PCP’s HEDIS champion by providing visibility into HEDIS needs for scheduled patients; report hospitalizations, including HITS census and ENS Ping information.
Present patients with customer-service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles to provide patient details.
Regulate and monitor transportation matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.