Front Desk Team Member

Wisconsin Athletic Club LLC • Glendale, WI

1d • Onsite

About The Position

The Front Desk Team Member is a front-line point of contact and helps create positive first and last impressions for members and guests. The role provides friendly, helpful service, builds relationships, and supports the efficient operation of the club. Team members are expected to use eye contact, smiles, and members’ names, and to deliver attentive hospitality while connecting with members, guests, and coworkers.

The position supports daily club operations, safety, financial transactions, sales and promotion, programming, and new-member integration and retention. Team members work a minimum of two shifts per week and are responsible for working their scheduled shifts or finding coverage. They maintain cleanliness, communicate scheduling needs, attend meetings and evaluations, and contribute to ongoing personal and professional development.

Responsibilities

• Greet every member and guest with a smile, eye contact, and their name when possible.
• Provide member-first service and help attract and retain members.
• Work a minimum of two shifts per week and work scheduled shifts or arrange coverage.
• Check in every member and guest to protect membership integrity.
• Attend classes and activities and provide recommendations to members.
• Handle multiple responsibilities efficiently and effectively.
• Maintain cleanliness of the club and locker rooms during shifts.
• Attend department-specific meetings and communicate scheduling requests or changes to the Manager or Team Lead.
• Remain available for regular communication with Team Members and the Service Manager.
• Recognize members and coworkers doing things well and distribute WAC Bucks.
• Participate in 90-day reviews and ongoing Team Member evaluations.
• Pursue personal and professional development and share learning with others.
• Keep schedule availability current and provide shift coverage when possible.
• Help coworkers and the club wherever and whenever possible.
• Know the Safety Plan and Emergency Action Plan and promptly address problems affecting member and guest safety.
• Follow insurance, liability, and incident-reporting procedures.
• Immediately report broken equipment and building concerns to the GM and Maintenance department.
• Process accurate payments for classes, personal training, massages, and Pro-Shop items.
• Replenish beverages, health products, and Pro-Shop items during shifts and promote sales.
• Clock in and out during scheduled shifts to support payroll accuracy.
• Promote promotions, programs, and events to contribute to revenue growth.
• Recommend additional services to members at point of sale.
• Sign up for upcoming programs, activities, and events to improve product knowledge.
• Participate in community organizations and positive social media activity to promote the club.
• Use the program process when creating and evaluating programs and events.
• Welcome and connect with new members and guests.
• Engage members within five feet with a WAC greeting.
• Encourage new members to participate in club programs and activities.
• Help schedule new members into the retention program.
• Participate in retention-program sessions as a personal commitment to fitness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed