Front Desk Team Member

ChenMed•New Orleans, LA

6d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of a patient’s first points of contact with the ChenMed team and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and treats every interaction as an opportunity to build a trusting relationship with patients. The position supports clinic operations by managing patient appointments and records, communicating with patients and clinical staff, supporting insurance verification and copay collection, and coordinating patient transportation and deliveries. The Care Facilitator also contributes to care-quality processes, participates in team huddles, and helps ensure patients’ comfort and satisfaction.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and passion for serving others.
Working knowledge of medical insurance and/or electronic medical record systems.
Knowledge of ChenMed medical products, services, standards, policies, and procedures.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure accuracy of reports and data.
Strong verbal and written communication skills and demonstrated listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Spoken and written fluency in English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers certification.

Responsibilities

Greet patients, record information, check them in and out, schedule appointments, and conduct lobby checks for organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer systems to enter new-patient information, print forms, schedule appointments, respond to email, generate new-patient packets, and maintain accurate patient and emergency contact information.
Make “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephone calls, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website, collect required copays, and assist with follow-up and in-house specialist referral appointments.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients and reporting hospitalizations, including HITS census and ENS Ping information.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain confidentiality of patients’ personal information and medical records.
Review patient personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.