Front Desk Team Member

ChenMed•Orlando, FL

20h•$14 - $20•Onsite

About The Position

The Care Facilitator is one of a patient’s first points of contact with the ChenMed family and serves as a patient advocate by delivering exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The position requires a strong commitment to superior service and an ability to build trusting relationships with patients through everyday interactions.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Skilled in using phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Detail-oriented approach to ensure accuracy of reports and data.
Outstanding verbal and written communication skills and strong listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients; record information; check patients in and out; schedule appointments; and conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter new patient information, print forms, schedule appointments, respond to email, generate new-patient packets, and accurately document patient and emergency-contact information.
Make “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website, collect necessary copays, and help schedule follow-up and in-house specialist referral appointments.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by making HEDIS needs visible for scheduled patients and reporting on hospitalizations, including HITS census and ENS Ping.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles to provide patient details.
Regulate and monitor transportation matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned and modified at the manager’s discretion.