Member Services Rep Front Desk (Part Time)
About The Position
The Member Services Rep Front Desk provides member service and supports daily fitness club operations. The role maintains the club’s cleanliness, atmosphere, safety, and presentation; assists members and prospects; supports membership promotions and operational strategies; and helps ensure company procedures and applicable legal and insurance requirements are followed. The position has no supervisory responsibilities and is part-time and nonexempt. Work hours are set according to business needs and club operating hours, and may include mornings, evenings, weekends, or overnight hours. The role is based in a fitness club environment, with no expected travel.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- CPR and AED certifications required before working alone; uncertified team members may complete training within the first 30 days of employment.
- Comfortable standing for long periods.
- Strong communication skills with internal and external customers.
- Team-oriented, motivated, and well-organized.
- Able to think critically and proactively evaluate solutions to problems.
- Proficient with Microsoft Office and computer use.
- Able to handle sensitive and confidential information.
- Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
- Able to work mornings, evenings, weekends, or overnight as required, and outside regularly scheduled shift hours when needed.
Responsibilities
- Perform assigned duties to the best of their abilities during each work shift.
- Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete cleaning tasks, and reinspect completed work.
- Stay proficient in the Planet Fitness mobile app, including its content and updates.
- Complete required training to operate safely and efficiently; maintain required certifications and training courses.
- Conduct regular audits to ensure the club is presentable and meets Excel standards.
- Audit and balance cash drawers daily.
- Enter and update prospective and current member information in tablets and the point-of-sale system.
- Ensure members follow company policies and guidelines and address infractions.
- Help provide a safe and secure environment for members.
- Communicate with members and deliver a high level of member service; help resolve day-to-day member issues.
- Stock retail and janitorial items for the following shift.
- Audit club inventory and communicate inventory recommendations to the GM, AM, and Shift Lead.
- Participate in team meetings.
- Communicate with, promote to, tour, and assist prospects and potential members.
- Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
- Help ensure the club complies with state and federal laws and insurance requirements.
- Operate and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
- Assist the GM and represent the company at community events and outreach activities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
