Member Services Rep Front Desk Morning

Excel Fitness•Norfolk, VA

7d•Onsite

About The Position

The Member Services Rep works at the front desk of a fitness club, delivering member service and helping maintain a safe, clean, presentable club that meets Excel Fitness standards. The role supports day-to-day operations, membership promotions, club amenities, inventory, and community outreach. The position has no supervisory responsibilities. It may be full-time or part-time depending on business need, with hours scheduled during normal club operating hours and potentially outside the assigned shift, including mornings, evenings, weekends, and overnight.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone. Team members who are not certified will have the opportunity to complete training within their first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient with Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Ability to meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform assigned duties to the best of their abilities during the scheduled shift.
Monitor and maintain club cleanliness and atmosphere; conduct club walkarounds, complete assigned cleaning tasks, and reinspect completed work.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and keep certifications and training courses current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, and address infractions and day-to-day member issues.
Help provide a safe and secure environment for members.
Communicate with members and provide a high level of member service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate inventory order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.