Member Services Rep Front Desk - Full Time Morning 6am-2pm

Excel Fitness•Waco, TX

5d•Onsite

About The Position

The Member Services Rep Front Desk provides member service and supports the daily operation of a Planet Fitness club. The role maintains club cleanliness and atmosphere, helps ensure members and prospects have a positive experience, and supports safe, efficient use of club equipment and amenities. The position also assists with membership promotions, inventory, operational strategies, and community outreach. The posting identifies this as a full-time morning position, with the advertised shift listed as 6 a.m.–2 p.m.; the detailed position information notes that schedules may vary according to business needs.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members may complete CPR/AED training within their first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Able to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Able to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform assigned work duties to the best of their abilities during the assigned shift.
Monitor and maintain club cleanliness and atmosphere; conduct club walkarounds, complete assigned cleaning or related tasks, and reinspect completed work.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently; keep required certifications and training courses up to date.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment for members and communicate with them to deliver a high level of service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities, following applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.