Member Services Representative Part Time Morning 6am to 2pm

Rocky Mountain Planet Fitness•Pueblo, CO

About The Position

The Member Services Representative provides a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free experience. The role includes welcoming and assisting people, handling membership and retail transactions, responding to questions, and maintaining clean, safe, and well-stocked club areas. The position is part-time, with the listed schedule of 6 a.m. to 2 p.m.

Requirements

High school diploma or GED equivalent required.
Must be at least 18 years of age.
Basic computer and Point of Sale proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for delivering a consistent, exceptional experience to members, guests, and fellow team members.
Punctual, reliable, and dependable work habits.
Ability to handle interactions diplomatically, help others, act with integrity, and show respect.
Strong communication and listening skills, including the ability to empathize.
Ability to inspire and motivate others and apply learning from online and hands-on training.
Ability to stand and walk continually during the shift and communicate in person or on the phone continually.
Ability to occasionally climb, balance, bend, twist, kneel, and lift up to 50 pounds.
Ability to occasionally encounter toxic chemicals during the shift.

Nice To Haves

6–12 months of experience in a customer service environment.
Bilingual in English and Spanish.

Responsibilities

Greet members, prospective members, and guests as they enter and exit, and assist with questions and concerns.
Handle member-related functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Answer phones in a friendly manner and assist callers with questions.
Make prospective-member calls and conduct facility tours to assess membership needs.
Maintain knowledge of retail products and process retail transactions accurately.
Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
Clean and sanitize exercise equipment and Black Card spa amenities daily and consistently.
Keep locker rooms clean, sanitized, stocked, and clutter-free by following the routine daily schedule.
Promptly address maintenance and facility concerns, such as broken or missing equipment and leaky faucets.
Conduct frequent walkthroughs of club areas to address supply needs, cleanliness concerns, and safety or policy issues.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.