Member Services Representative 6am-2pm

Excel Fitness • Duncanville, TX

2d • Onsite

About The Position

Excel Fitness, a Planet Fitness franchise group based in Austin, Texas, is hiring a Member Services Representative for a 6 a.m.–2 p.m. shift. Team Players help create a positive member experience by providing excellent customer service and maintaining a clean facility. The franchise group has more than 90 clubs across six states and describes opportunities for career growth, including advancement from front-desk roles into management.

The role includes checking members into the system, giving tours to prospective members, assisting with new account sign-ups, updating member accounts, responding to questions and concerns, and cleaning facility areas. The position involves standing and walking throughout the shift, talking with members in person and by phone, and occasionally lifting up to 50 pounds. Employees may encounter commercial cleaning products.

Team Players are required to wear masks while in the club, and members must follow applicable state and local mask mandates. The club also describes touchless check-in and distancing practices, along with enhanced sanitation measures. Compensation is $11.00 per hour. Employees at a franchise location are employed by the franchisee, not PFHQ.

Requirements

• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Punctuality and reliability.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High school diploma or GED equivalent.
• Must be at least 18 years of age.
• Ability to stand and walk continually during the shift.
• Ability to talk continually in person or on the phone during the shift.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter commercial cleaning products during the shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Give prospective members tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

Benefits

• Paid time off for full-time employees.
• Financial wellness benefit, MyFlexPay.
• Free Planet Fitness Black Card Membership for every Team Player.
• Employee Assistance Program with free, confidential access to counseling resources.
• Paid parental leave for eligible Team Players.
• Health insurance benefits for eligible Team Players.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED