Member Services Representative Weekend 6am-2pm

Planet Fitness - Excel Fitness • Duncanville, TX

17h • Onsite

About The Position

The Member Services Representative works at the front desk to create a positive member experience through excellent customer service and cleanliness. Duties include checking members into the system, giving tours to prospective members, assisting with new account sign-ups, updating member accounts, responding to questions and concerns, and performing detailed cleaning throughout the facility. This posting specifies a weekend schedule of 6 a.m. to 2 p.m.

Requirements

• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Punctuality and reliability.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High school diploma or GED equivalent.
• Must be 18 years of age or older.
• Ability to stand and walk continually during the shift.
• Ability to talk continually in person or on the phone during the shift.
• Ability to occasionally lift up to 50 lbs.
• Ability to occasionally encounter commercial cleaning products during the shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Give prospective members tours and assist with the new account sign-up process.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

Benefits

• Paid leave for full-time employees.
• Financial wellness benefit, MyFlexPay.
• Free Planet Fitness Black Card Membership for every Team Player.
• Free and confidential access to counseling resources through the Employee Assistance Program (EAP).
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits for eligible Team Players.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED