Member Services Rep-Weekend 6AM-2PM

Excel Fitness•Cedar Hill, TX

7d•Onsite

About The Position

The Member Services Rep performs assigned shift duties to maintain club cleanliness, presentation, safety, and a welcoming atmosphere. The role supports members and prospective members, ensures compliance with company policies and operational procedures, and assists with club operations, promotions, inventory, and community outreach. The position works in a fitness club environment and may be full-time or part-time depending on business need. The scheduled shift identified in the posting is weekends, 6:00 AM–2:00 PM; hours may vary based on business needs and may include mornings, evenings, weekends, and overnight hours.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members may complete the training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must be able to meet the physical demands described, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform assigned duties during the scheduled work shift.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete cleaning or related tasks, and reinspect completed work.
Stay proficient with the Planet Fitness mobile app and its content and updates.
Complete required training and certifications and follow safe operating procedures.
Conduct audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines and address infractions.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial supplies for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate equipment and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following required processes and procedures.
Assist the GM and represent the company at community events and outreach activities.