Member Services Rep Front Desk - Full Time Morning 6am-2pm

Excel Fitness•Waco, TX

7d•Onsite

About The Position

The Member Services Rep Front Desk provides member and prospect service while helping maintain a clean, safe, and welcoming fitness club. The role supports daily club operations, including member information and point-of-sale updates, cash drawer audits, inventory checks, equipment and amenity assistance, and adherence to company policies and applicable legal requirements. The position also assists with promotions, training, operational strategies, and community outreach. This is a nonexempt position described as either full-time or part-time depending on business needs. The posting identifies the advertised schedule as a full-time morning shift from 6 a.m. to 2 p.m., while noting that scheduled hours may vary and may include mornings, evenings, weekends, and overnight shifts. The role has no supervisory responsibilities, and no travel is expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees may complete CPR/AED training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Ability to meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.
Availability may be required outside regular shift hours, including mornings, evenings, weekends, and overnight, as business needs require.

Responsibilities

Perform assigned duties to the best of your abilities during the work shift.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete cleaning tasks, and reinspect completed work.
Stay proficient with the Planet Fitness mobile app and its content and updates.
Complete required training to operate safely and efficiently, and keep certifications and training courses up to date.
Conduct regular club audits to maintain presentation standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities, following applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.