Member Services Representative Full Time 6am-2pm

Glow Brands•Louisville, KY

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, responds to questions and concerns, supports membership account updates and sign-ups, and helps maintain the club’s neatness and cleanliness. The schedule is five days per week, approximately 40 to 45 hours depending on hourly or salary status, with the listed shift of 6 a.m. to 2 p.m. Compensation is $14.00 per hour.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Basic computer proficiency.
Upbeat and positive attitude, punctuality, and reliability.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy and appropriate behavior and language in all interactions.
Ability to work independently and alone during shifts as business needs require.
Continual standing and walking during the shift.
Continual talking with members and managers in person or by phone during the shift.
Ability to occasionally lift up to 75 pounds.
May occasionally encounter toxic chemicals; training and protective equipment are provided.

Nice To Haves

Customer service background preferred.
Passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones, assisting callers, and checking members into the system.
Sign up new members and take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to an Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.