FRONT DESK MORNING FULL TIME

Planet Fitness - Eclipse Fitness Group • Atlanta, GA

2d • $11 - $13

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, responds to member questions and concerns, assists with account updates and new memberships, and helps maintain the club’s neatness and cleanliness.

Requirements

• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills and the ability to empathize and problem solve.
• Ability to demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High school diploma or GED equivalent required.
• Must be at least 18 years old.
• Able to stand and walk continually during the shift.
• Able to talk continually in person or on the phone during the shift.
• Able to occasionally lift up to 50 lbs.
• May occasionally encounter toxic chemicals during the shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests while providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED