Front Desk Agent-Full Time

Valor Hospitality Partners • Holiday Inn Guin, AL

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About The Position

The Front Desk Agent performs desk-related functions, including checking guests in and out, making room reservations, offering recommendations and directions, and welcoming guests as their first point of contact. The role handles registration, room assignments, rate quotes, upselling, special requests, guest payments, reservation processing, cash balancing, guest inquiries and complaints, phone activity, and coordination with Housekeeping. The position requires a guest-service-oriented demeanor, strong computer and cash-handling skills, and the ability to stand for extended periods and bend and lift as needed.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest-relations position with this company or another organization.
• Excellent computer skills.
• Excellent cash-handling skills.
• Ability to stand for extended periods.
• Sociable, outgoing, lively, and guest-service-oriented demeanor.
• Working knowledge of the role, generally learned on the job.

Responsibilities

• Welcome guests with a smile and provide a friendly first point of contact.
• Register guests, assign rooms, provide rate quotes, upsell, accommodate special requests when possible, and collect payment.
• Verify registration cards against computer records for accuracy of guest name, payment type, rate, and market segment.
• Pre-register guests, block reservations, and take same-day and, when needed, future reservations in accordance with hotel rate structures, discounts, and selling strategies.
• Manage guest check-ins and check-outs according to hotel credit and cash-handling policies, ensuring correct charges and credits are posted to guest folios.
• Account for and balance cash and cash equivalents at the beginning and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, events, directions, local attractions, check cashing, safety boxes, and other matters.
• Manage phone activity and provide general information to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Coordinate rooms with the Housekeeping Department as a liaison between Front Desk and Housekeeping.
• Communicate information about hotel services to management, staff, and guests.

Benefits

• Competitive salary.
• Team Member Hotel Discount Program.
• Uniforms provided.
• Health, dental, vision, and life insurance, along with other supplemental options.
• Paid PTO beginning after ninety days of employment.
• Immediate eligibility for a 401(k) and employer match.
• Team Member Awards and Recognition programs throughout the year.
• Food and Beverage Discounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED