FULL-TIME Front Desk Agent
EOS•Key West, FL
About The Position
Havana Cabana is a waterfront, Cuban-inspired resort in Key West, recognized as one of Florida's Top 10 Resorts by Travel & Leisure. The Front Desk Agent welcomes guests and supports a positive stay by managing arrivals and departures, handling guest accounts and inquiries, responding to guest needs and concerns, and coordinating with internal departments. This is a full-time position.
Requirements
- High school diploma or suitable equivalent.
Nice To Haves
- At least 1 year of Front Desk Agent experience is preferred.
Responsibilities
- Greet and thank guests in a sincere, friendly manner.
- Check guests in upon arrival and out upon departure.
- Post charges to appropriate guest accounts.
- Anticipate and address guests' needs, and resolve their problems and complaints.
- Assist guests with disabilities.
- Operate the switchboard and assist with inquiries.
- Assist the reservations manager with taking reservations.
- Collaborate and communicate with other internal departments to ensure guest satisfaction.
- Comply with company procedures and safety policies.
- Perform duties on a daily checklist.
Benefits
- Competitive hourly wage plus tips
- Medical, dental, vision, and other ancillary benefits
- Employee discounts on food and beverages
- Flexible scheduling
- 401(k) with company matching
- Opportunities for advancement
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
